10 DICAS

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DICAS EFICAZES

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A linguagem, experimentos de psicologia e a experiência real, podem descobrir a verdadeira importância na maneira como os funcionários conversam com os clientes.

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1 – Seja humano no atendimento

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2 – Fale como indivíduo, não como membro de uma equipe durante o atendimento

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3 - Compartilhe as mesmas palavras durante o atendimento

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4 – Primeiro, relacione-se

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5 – E então, assuma o comando do atendimento

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6 – Mude de relação para resolução

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7 – Seja específico

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8 – Vá direto ao ponto

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9 – Resolva o problema

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10 – Pós atendimento (pós vendas)

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[{"selector":"#anim-7aee2097-cdb7-4b28-890b-a61425ca4774","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e451824d-3de1-454c-8f69-905e28b487a0","keyframes":{"transform":["translate3d(-114.99999%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c0324f3d-da43-4116-9f0b-9d65954b8a84","keyframes":{"opacity":[0,1]},"delay":200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-63d794c9-f83a-4999-b557-56bef69dfa00","keyframes":{"transform":["translate3d(105.36399%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Consultor Professor Mestre Saulo Carvalho é Mestre em Gestão e Planejamento ( UNITAU ) stricto-sensu. Pós-Graduado em Comunicação e Marketing Empresarial ( UMESP ) lato-sensu, Graduado em Administração de Marketing ( UMESP ). Admitido em regime especial ao Doutorado sobre Pesquisa Operacional ( ITA – Instituto Tecnológico de Aeronáutica e Universidade Federal de São Paulo ). Conheça mais

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